Thank you for choosing Orbit Electrodomestics (India) Pvt. Ltd. for your kitchen and home appliance needs. We are committed to providing you with high-quality products and excellent customer service. This Shipping and Return Policy outlines the terms and conditions regarding shipping, delivery, and returns for purchases made on our website and through other sales channels.
- Delivery Areas: We offer pan India shipping, and we aim to deliver our products to most locations across India. However, some remote or inaccessible areas may not be covered by our standard shipping services. If you are uncertain about the delivery to your location, please contact our customer support team on 91679 81567 before making a purchase.
- Delivery Timeframes: We strive to process and dispatch orders as quickly as possible. The estimated delivery time will depend on your delivery location and the availability of the product. Typically, delivery within metro cities and major towns may take 5 to 7 business days, while remote locations may require additional time. Please note that unforeseen circumstances, such as natural disasters or logistical issues, may lead to delays beyond our control. We will keep you informed of any significant delays.
- Shipping Charges: We provide free delivery on all orders.
- Order Tracking: Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the delivery status of your order.
- a) We accept replacements for products that meet the following criteria:
- Products must be in their original packaging, unused, and in resalable condition.
- Replacement requests must be made within 7 days from the date of delivery.
- Products damaged during transit or having manufacturing defects are eligible for returns and replacements.
- Upon receiving your order, we kindly request you to record a video of the package while opening the product. Once you have the video, please send it to us. Our team will carefully assess the contents to ensure they comply with our policy. If everything is in accordance with the policy, we will promptly proceed with the replacement process. Your cooperation in this matter will help us expedite the resolution and provide you with the best possible service. Thank you for your understanding.
- b) Replacement Process: To initiate a replacement, please contact our customer support team on 91679 81567 within 7 days of receiving the product.
- Replacement Shipping: We will take care of arranging the pickup, and the associated cost will be covered by us. All you need to do is ensure the product is securely packed and hand it over to the pickup person when they arrive. Your cooperation in this process will help ensure a smooth and hassle-free replacement experience. Thank you for your cooperation and understanding.
We value your satisfaction and strive to provide the best possible service. Thank you for choosing Orbit Electrodomestics (India) Pvt. Ltd.
Note : Orbit Electrodomestics (India) Pvt. Ltd. reserves the right to modify or update this Shipping and Return Policy at any time without prior notice.